Crystal Soul

Delivery & Returns

Dispatch & Delivery

All Swatch pieces are directly dispatched from our United States facilities. Following a 1-2 business day preparation period, domestic U.S. shipments arrive within 5 to 8 business days via USPS or FedEx. Complimentary delivery is extended to orders reaching 60; otherwise, a standard 10 rate applies. Please allow minor transit extensions for non-contiguous territories or severe weather events.

Returns & Exchanges

We provide a 30-day return window from the date of delivery for our curation of Swatch Collections. Pieces must be returned in pristine, unworn condition with all original packaging and tags attached. Complimentary return shipping is provided. Upon receipt and a brief 1-2 business day inspection, refunds are processed to your original Paypal、Credit Card. To initiate a return, please contact [email protected] with your transaction details.